This policy explains how billing, cancellation, and refunds work for Atlas Systems, and is incorporated by reference into our Terms of Service. Terms not defined here have the meaning given in the Terms of Service.
Atlas Systems is currently pre-release. No purchase, subscription, or payment of any kind is available today — joining the waitlist requires only an email address and does not create a billing relationship or obligate you or us in any way. Once the Service launches, subscriptions will be available under a single pricing structure, billed immediately at purchase and renewed automatically each period (monthly, quarterly, or annually, depending on the plan selected) at the same rate until canceled.
Once a subscription bills for a period, that charge is non-refundable for the remainder of the period, except in the following circumstances:
Outside of these exceptions, cancellation stops future billing but does not entitle you to a refund of the current or any prior billing period, whether cancellation is requested by you or results from our suspension or termination of your access for cause under the Terms of Service.
If you are located in the European Economic Area or the United Kingdom, applicable consumer law may ordinarily give you a right to withdraw from a contract for digital content or services within 14 days without giving a reason. By completing a purchase and requesting that we begin providing access to the Service immediately, you expressly request immediate performance and acknowledge that you may lose this withdrawal right once performance has begun, to the extent permitted by applicable law. Where local law does not permit this right to be waived in this manner, your statutory withdrawal right controls instead.
You can cancel your subscription at any time by emailing team@atlasossolutions.com (self-serve cancellation from your account will be available once the application launches). Cancellation stops future billing; your plan stays active through the end of the billing period you've already paid for.
If something on your statement looks wrong, please contact us at team@atlasossolutions.com before filing a chargeback with your bank or card issuer — we can typically resolve legitimate billing issues faster directly, and can issue a refund ourselves where one is warranted under Section 2. Filing a chargeback for a charge you authorized and that was correctly processed under these terms, without first contacting us, may result in suspension or termination of your account, in addition to any other remedies available to us under our Terms of Service.
Questions about billing, cancellation, or refunds can be sent to team@atlasossolutions.com.