This policy explains how billing, cancellation, and refunds work for Atlas Systems, and is incorporated by reference into our Terms of Service. Terms not defined here have the meaning given in the Terms of Service.
Atlas Systems is offered under two pricing tiers with different billing mechanics:
The one-time Founding pre-order charge is non-refundable, except as required by applicable law or as expressly described in Section 4 below. Completing a pre-order reserves a limited-availability rate ahead of general availability; because that reservation itself is the thing being purchased, cancelling before your subscription resumes billing (see Section 3) prevents any future charges but does not refund the initial pre-order charge.
You may cancel the recurring subscription underlying your Founding pre-order at any time before it resumes billing, by emailing team@atlasossolutions.com. Cancelling before that date stops the upcoming automatic charge entirely. It does not refund the original one-time pre-order charge, and it forfeits your locked Founding rate — resubscribing later, if available, will be at then-current Standard Pricing, and we are under no obligation to reoffer Founding Pricing at any point in the future.
Once a subscription — Founding or Standard — bills for a period, that charge is non-refundable for the remainder of the period, except in the following circumstances:
Outside of these exceptions, cancellation stops future billing but does not entitle you to a refund of the current or any prior billing period, whether cancellation is requested by you or results from our suspension or termination of your access for cause under the Terms of Service.
If you are located in the European Economic Area or the United Kingdom, applicable consumer law may ordinarily give you a right to withdraw from a contract for digital content or services within 14 days without giving a reason. By completing a purchase and requesting that we begin providing access to (or, for Founding pre-orders, reserving your rate under) the Service immediately, you expressly request immediate performance and acknowledge that you may lose this withdrawal right once performance has begun, to the extent permitted by applicable law. Where local law does not permit this right to be waived in this manner, your statutory withdrawal right controls instead.
Your Founding rate remains locked in only for as long as your subscription stays active and in good standing without interruption. Cancellation, non-payment, or a successful chargeback forfeits your Founding rate. If you resubscribe later, it will be at then-current Standard Pricing unless we expressly offer otherwise at that time.
You can cancel a Standard subscription at any time by emailing team@atlasossolutions.com (self-serve cancellation from your account will be available once the application launches). Cancellation stops future billing; your plan stays active through the end of the billing period you've already paid for.
If something on your statement looks wrong, please contact us at team@atlasossolutions.com before filing a chargeback with your bank or card issuer — we can typically resolve legitimate billing issues faster directly, and can issue a refund ourselves where one is warranted under Section 4. Filing a chargeback for a charge you authorized and that was correctly processed under these terms, without first contacting us, may result in suspension or termination of your account and forfeiture of any Founding rate lock, in addition to any other remedies available to us under our Terms of Service.
Questions about billing, cancellation, or refunds can be sent to team@atlasossolutions.com.